TALIA; ASTUTI, N. .; TIGOR, R. H. ANALISIS PENGARUH TANGIBLES, REABILITY, RESPONSIVE, ASSURANCE, DAN EMPHATY TERHADAP KEPUASAN PELANGGAN PADA TOKO CITRA ELEKTRONIK. Jurnal Progresif Manajemen Bisnis, [S. l.], v. 10, n. 1, p. 6–12, 2023. Disponível em: http://www.e-jurnal.stie-ibek.ac.id/index.php/JIPMB/article/view/290. Acesso em: 19 jun. 2025.